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25 Shadon Place,

Whangaparoa

Auckland, 0932

New Zealand

Tel: +64 9 414 2942

Email: info@resilient.com.nz

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Diagnostics

The Science behind Success

Our tools genuinely identify top performers and turn around under-achievers. By honing your psychological fitness, you won’t just be doing your bit to create foster a positive culture at work, you’ll have the mental toughness to thrive in every aspect of life.

PRODUCTIVITY, ATTITUDE AND RESILIENCE

– SASQ (Seligman Attributional Style Questionnaire)

The SASQ is the best profiling tool for measuring the attitude science has proven to be directly connected to superior results in work performance, sport, academic achievement, health and wellbeing – the attitude of optimism.

We hold the regional licence for the SASQ, developed by eminent psychologist and founder of positive psychology, Dr. Martin Seligman PhD. The SASQ is one of the most validated diagnostic tests in the world and one of the very few that demonstrates a point-to-point relationship between a criterion (sales productivity) and what is being measured in the test.

The SASQ will help you to select top performers and identify which existing employees would benefit from mental toughness and resilience coaching.

Use it to:

  • Increase productivity
  • Reduce turnover
  • Identify which applicants have the resilience and mental toughness to deliver superior performance
  • Identify how to develop average performers into superstars
  • Create a more optimistic and resilient work force

“The SASQ attitude testing has changed the way we manage people. It has certainly helped us to identify who is and who isn’t likely to cope.”
– Garth Bradford, Managing Director, Henry Schein Regional Limited and Regional Health Limited

The high quality research conducted by Martin Seligman shows that an attitude of Optimism leads to sales success across all industries including:

Insurance

  • Optimistic sales agents outsell pessimists by 38%
  • Extremely optimistic sales agents outsell extreme pessimists by 88%

Real Estate

  • Optimistic sales agents outsell pessimists by 33%
  • Extremely optimistic sales agents outsell extreme pessimists by 319%

Automotive

  • Optimistic salespeople outsell pessimists by 20%
  • Optimistic managers outsell pessimists by 27%
  • Optimistic salespeople outsell pessimists by 29%
  • Optimistic managers outsell pessimists by 39%

Banking

  • Top salespeople are 25% more optimistic than below average people

Customer Service

  • Top customer service staff are 50% more optimistic than below average staff

PERSONALITY, COMMUNICATION AND MOTIVATION

– DISC (Dominance, Influence, Steadiness and Compliance)

The DISC assessment tool is based on research showing how a person’s motivation and behaviour are driven by the degree of their need for dominance, influence, steadiness and compliance in their interaction with others.

These valuable insights help you to employ and develop the right person in the right position, and help build stronger capability in people’s working relationships – within a team, with clients or customers, or in leadership positions.

The DISC report identifies an individual’s favoured communication styles, what motivates them, the best way to manage them, and how they can be expected to manage other people.

Use it to:

  • Understand how well applicants are suited to the job
  • Identify the sort of job that best suits the applicant
  • Improve teamwork and manage conflict productively
  • Gain more effective sales skills
  • Become a better leader.

Today, more than ever, organisations need to be agile and collaborative – increasingly across geographical and cultural boundaries.

Technology is providing the communication tools, but people still need to fundamentally understand and relate well to each other.

Get in touch to find out how DISC Motivation Profiling can help you both hire the right people for the right job and improve your team’s effectiveness.

EMOTIONAL INTELLIGENCE – EQ MAPPING AND PROFILING

Emotional intelligence (EQ) is the ability to build people up, bring them together, and motivate them to do their best. Study after study ranks emotional intelligence as the key to an organisation’s success.

Resilient Minds can help you harness the power of emotional intelligence for the good of your organisation using the comprehensive EQMap® (from Essi Systems).

The EQ Map:

  • Measures EQ on 20 scales
  • Takes less than one hour
  • Is self-administered and confidential
  • Visually maps personal patterns
  • Pinpoints strengths and vulnerabilities
  • Targets emotional competency
  • Provides insights on every scale showing where your “work ons” are
  • Guides development with easy-to-use “action planning” worksheets.

STRESS MASTERY – STRESS MAPPING AND PROFILING

Stress reactions to the day-to-day, minute-by-minute that pressures of the workplace are a major factor affecting the wellbeing of employees and business productivity. This is now an important “risk factor” for company directors and business owners.

Resilient Minds can help you harness the power of employees equipped to “master” the stress factors in your enterprise using the comprehensive Stress-Map® (from Essi Systems).

The STRESS Map:

  • Measures Stress on 21 scales
  • Takes less than one hour
  • Is self-administered and confidential
  • Visually maps personal patterns
  • Pinpoints strengths and vulnerabilities
  • Targets stress mastery
  • Provides insights on every scale showing where your “work ons” are
  • Guides development with easy-to-use “action planning” worksheets.

What people say: SEE ALL TESTIMONIALS

“I’ve received a promotion to run the company’s largest branch, & the techniques you taught on your course played a large part in me getting there. I’m (almost) unflappable & very little gets me down these days. Oh joy!!”

Matthew - Sales Centre Manager

“I found the tools provided by this course astonishing, and despite being on countless courses over the course of my career, this one was truly a much different proposition. Jamie focuses on the principles of emotional intelligence, delivering the tools that some of us need to truly stretch our capacity for an enhanced mental resilience capacity, and a more optimistic frame of thinking. I observed how powerful his message was amongst all the course participants, and although I rated myself as pretty tough mentally, I gained much.”

Andrew - Director, Financial Markets Company

“It was great fun and very informative. I highly recommend the ‘Attitude is Everything’ seminar and the application of the concepts helps me to improve at work and home.”

Darren Wallis - Chief Executive Officer, G.J. Gardner Homes

“What I liked most about the ‘Resilience’ programme was the attitude shift from a pessimistic outlook to optimistic with tools that are practical and usable. I highly recommend this programme because the material is based on proven scientific research.”

Rob Penney - Head Coach Canterbury Rugby Football Union 2006 to 2011

“The way Jamie presented the ‘Attitude is Everything’ seminar was fantastic. I was taking it all in because of the enthusiasm of it all. I highly recommend the seminar as the ideas and strategies can be easily used by any person and the application of concepts helps me to improve at work and home. I think it gives great inroads to help people achieve the things they are capable of by changing their thinking.”

Lance Irving - Managing Director, Smith & Sons Franchisee, Christchurch

“What I liked about the “Learned Optimism and Resilience” programme is that the content is practical, simple and easily applicable. It made a positive difference to how I perceive events in my life. The programme has enabled me to take more ownership of successes, while dwelling less on adversities that we face. I am now more conscious and better equipped to model positive, optimistic behaviour and language. I highly recommend the Learned Optimism and Resilience Programme as it makes a difference.”

Steve Lancaster - High Performance Leader Crusaders - now Head of Provincial Union Rugby at New Zealand Rugby